--- title: "Concerns & Complaints" url: "https://moor-row.cumbria.sch.uk/statutory-information/concerns-complaints" school: "Moor Row Community Primary School" --- # Concerns & Complaints In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff. In the first instance please request a meeting with your child's class teacher at a mutually convenient time, as it is not always possible for a teacher to discuss things at the beginning or end of the school day in front of other parents or carers and children. Should the subject matter of your request be in relation to SEND (Special Education Needs & Disability) please ask for our **SENCO: Mrs. Grears.** Should the subject matter of your request be a safeguarding or child protection matter, please ask for **Mrs Kennedy**, the **DSL (Designated Safeguarding Lead) or Deputy DSLs : Mrs. Grears, Mrs Sproat, Mrs Bury or Mrs. Bone.** - In the very rare instance where the class teacher, SENCO or Safeguarding team are unable to help with your request or concern, then please request an appointment with the Headteacher, Mrs Kennedy , at a mutually convenient time. Concerns & Complaints Procedures 387 KB [Open for printing](https://files.schudio.com/moor-row-community-primary-school/files/documents/DFE_Concerns_and_complaints_policy_June_2025.pdf) ### Statutory Information - [Admissions](https://moor-row.cumbria.sch.uk/statutory-information/admissions) - [Attendance](https://moor-row.cumbria.sch.uk/statutory-information/attendance) - [School Performance](https://moor-row.cumbria.sch.uk/statutory-information/school-performance) - [PE & Sports Funding](https://moor-row.cumbria.sch.uk/statutory-information/pe-sports-funding) - [Ofsted](https://moor-row.cumbria.sch.uk/statutory-information/ofsted) - [Concerns & Complaints](https://moor-row.cumbria.sch.uk/statutory-information/concerns-complaints) - [SEND](https://moor-row.cumbria.sch.uk/statutory-information/send) - [Pupil Premium](https://moor-row.cumbria.sch.uk/statutory-information/pupil-premium) - [Policies](https://moor-row.cumbria.sch.uk/statutory-information/policies) - [Safeguarding](https://moor-row.cumbria.sch.uk/statutory-information/safeguarding) - [Financial Information](https://moor-row.cumbria.sch.uk/statutory-information/financial-information) ![Moor Row Community Primary School](https://files.schudio.com/moor-row-community-primary-school/images/logo/logo-moor-row-school.png) Moor Row, Cumbria CA24 3JW [01946 810620](tel:01946810620) ## Useful Links [Contact Us](https://moor-row.cumbria.sch.uk/contact) [Job vacancies](https://moor-row.cumbria.sch.uk/job-vacancies) [Parent Safeguarding Leaflet](https://moor-row.cumbria.sch.uk/parents/parents-safeguarding-leaflet) [Concerns & Complaints](https://moor-row.cumbria.sch.uk/statutory-information/concerns-complaints) © Copyright 2023–2026 Moor Row Community Primary School School & Trust Websites by [ ![Schudio logo](https://moor-row.cumbria.sch.uk/img/logo/light.png) ](https://www.schudio.com/)